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Suspended, unverified or rejected

Google Business Profile suspended?

One-on-one help with reinstatement and verification, at a flat, posted price. Start with a free 15-minute call.

Book a free 15-minute callSee what it costs ›
Blake HickeyBlake Hickey, founderIn marketing since 2006. Every session is one-on-one with Blake.

Illustration, not Google's screen. Numbers are an example. Google decides every case, and no one can promise an approval.

Free 15-minute call
One-on-one with Blake
You stay in control
Flat price, no surprises

What just happened

There are two kinds of suspension, and the fix starts the same way.

First we find what triggered it. Then we fix the setup and give Google one clean appeal or verification.

Soft suspension

Your listing still shows, but you can't manage it.

You can't edit it, reply to reviews or post updates until it's fixed.

Hard suspension

Your listing comes off Google Maps.

Reviews and photos go with it until Google reinstates it.

Before you click anything

Don't make it worse while you wait.

A lot of the damage happens in the first panicked hour. These four come straight from Google's own help pages.

No new profile

Google doesn't allow a second profile for the same business, so don't start over.

One appeal

Google says you can only submit an appeal once, so make it count.

Stop editing

Leave your name, address and category alone while you wait.

Guard your code

Never share your verification code. Google doesn't ask for it, and it doesn't charge to reinstate a profile.

What it costs you

When you drop off, your competitors move up.

While your profile is down, the businesses near you keep showing up. Tap the toggle to see it.

dentist near me
  1. Smile Studio4.7 ★ · 0.8 mi · Open
    Call
  2. Your Business4.9 ★ · 0.5 mi · Open
    Call
  3. Bright Family Dental4.5 ★ · 1.2 mi · Open
    Call
  4. Coastal Dental Care4.4 ★ · 1.9 mi · Open
    Call

Someone nearby searches. You show up, and they tap Call.

Illustration with made-up business names. Real results vary.

Fewer calls

Your Call and Directions buttons live on that profile, so they go away with it.

Reviews out of sight

Years of reviews disappear from view along with the listing.

Ads lose your address

Google Ads location assets pull your address from your profile.

AI answers skip you

Google's AI Mode pulls ratings and hours from Business Profiles.

What a month offline could cost you

40calls a month
What is one new customer worth to you?
You could lose about
$7,500

That's roughly 20 missed calls and 5 lost customers in one month.

The $1,500 fee is about 20% of that.

Pick a 15-minute time

An estimate, not a prediction. It assumes your profile is down 30 days, your calls drop by half, and 1 in 4 calls becomes a customer. No fee guarantees a result.

The clock

A few days can turn into weeks.

Google says each review takes up to 5 business days. In our experience it's rarely faster, and we've seen it take 7 business days. If you're rejected, the wait starts over.

Prep and submitYour side
Google reviewsUp to 5 business days
RejectedFix and resubmit
Google reviews againUp to 5 business days
DecisionEmail from Google

Example path. Yours may be shorter or longer.

Home, coworking or storefront

Where do you actually work?

A lot of trouble starts when the profile doesn't match how the business really runs. Tap the option that fits you.

An empty coworking office with moving boxes
Works when set up right

Service-area business

Hide your home address and list the areas you serve.

Google's rule
If you don't serve customers at your address, remove it from your profile.
Watch for
Your video still has to show where you operate, your tools or branded gear, and proof you run the business.
A phone recording the front of a small business

The live video

It's one live take, and small things can sink it.

You record it on your phone, through your profile, in one continuous take of at least 30 seconds. You can restart while you're recording, but once you submit, that video is your shot until Google reviews it.

  • Test your signalWalk the route first. A dead spot or an elevator can drop you mid-take.
  • Plan the orderShow where you are, then your sign, then the inside, then proof that you run the business.
  • Keep things outKeep other people's faces and any bank, tax or ID numbers out of the shot.

The exact shot order, the timing and what to do after a "Not successful" result are what we cover together.

How it works

Here's how we get from "what happened?" to a decision.

Free 15-minute call

Tell us what your screen says, and you'll get a straight answer and a quote.

We fix the setup

We get the setup right, clean up the profile and make sure your documents match your business name and address.

You submit, we coach

Blake is on Zoom with you for the video or the appeal, and for the next round if there is one.

Pricing

One flat price with clear limits.

Start here
Free

In 15 minutes, you'll learn where you stand, whether we can help and what it costs. If we can't help, we'll tell you.

Book the call ›
Guided verification
$1,500
  • Up to 3 hours with Blake on Zoom or by phone, including research on your case
  • A written guide fitted to your business and where you are
  • Verification, re-verification, the video and appeals
  • One Business Profile
  • Paid in full up front by card. No refunds.
  • Need more time? $150 an hour, agreed in advance
Start with the free call

You're paying for our time and know-how, not for Google's decision. We'll do our best for you, but no one can promise what Google decides. You'll sign a short agreement and pay in full, securely by card through Stripe, before we start. No refunds.

Why it costs what it costs

Our founder's mentor tells a story about a boat engine nobody could fix. One guy walks in with a rubber-tipped hammer, taps it once in the right spot, and it fires right up after thirty seconds of work. The bill was a lot more than thirty seconds' worth, and nobody argued.

The tap was easy. Knowing where to tap was the job.

Google writes the rules down. Knowing which ones apply to you, what goes first, and what to show on a live video is what we bring.

That's why the price is flat, it's posted right here, and the first call is free.

Blake Hickey

Who you'll work with

You'll work with Blake Hickey.

Blake, our founder, has walked a lot of businesses through Google verification, doctors' offices included. He's been in marketing since 2006, and every session is with him directly, not a ticket queue.

2006In marketing since
1:1Every session is with Blake
$0For the first call
  • We won't promise an approval, because Google makes that call.
  • We won't help list an address Google says doesn't qualify.
  • We won't create or change your documents.
  • We won't take your money if we can't help.

Questions

Straight answers.

Can you guarantee I'll get reinstated?

No. Google makes every decision, and no one can promise the outcome. What we commit to is the time, the process and someone in your corner at each step.

Can't you just do it for me?

Google's video has to be recorded live from a phone through your profile, so you do the recording while Blake is on the call with you. If you want us on site, we'll quote it.

Do you need my Google password?

No. You stay logged in and in control while we share screens on Zoom. Google says never to share your verification code, and we won't ask for it.

How many tries do I get?

Once you submit a video, that's your shot until Google reviews it, which can take days. If it comes back "Not successful," you can record again, but the wait starts over. An appeal can only be submitted once per issue, so the first one should be right.

Does changing my address mean verifying again?

Yes. Google says if you move after you're verified, you must verify again. A name change might trigger it too.

My coworking space shut down. Am I done?

Usually not. If you go to customers, a service-area setup may fit. If you have a new office, it has to meet Google's rules. We'll sort it out on the free call.

Google is free. Why pay you?

Google doesn't charge to verify or reinstate, and you can do it yourself. People call us when they're already stuck or can't afford a wrong move.

Free 15-minute call

Tell us what your screen says.

Pick a time. We'll tell you where you stand, what to do next, and whether we can help.

  • No cost, no pressure
  • A straight answer on fit
  • A quote if it makes sense
  • Until we talk, hold off on appealing, editing or making a new profile
Blake Hickey
You'll talk with BlakeBlake Hickey, Hickey Media
In marketing since 2006Hosts a Florida Bar CLE series on lawyer adsEvery session is one-on-one with Blake15 minutes, no cost, no pressure
Hickey MediaBlake HickeyDouble Jaw Marketing

Can't find a time that works? Email [email protected].

Sources and fine print
  1. Google Business Profile Help: Verify your business. support.google.com/business/answer/7107242
  2. Google Business Profile Help: Video verification. support.google.com/business/answer/14271705
  3. Google: Guidelines for representing your business. support.google.com/business/answer/3038177
  4. Google Business Profile Help: Fix suspended or disabled profiles. support.google.com/business/answer/4569145
  5. Google Business Profile Help: Appeal restrictions (one appeal per issue, up to 5 business days). support.google.com/business/answer/13597551
  6. Google Business Profile Help: Edit your profile (moving requires re-verification). support.google.com/business/answer/3039617
  7. Google Business Profile Help: Protect your profile (Google doesn't charge to verify or reinstate). support.google.com/business/answer/14509283
  8. Google Business Profile Help: Service-area and hybrid businesses. support.google.com/business/answer/9157481
  9. Google Ads Help: About location assets. support.google.com/google-ads/answer/2404182
  10. PPC Land, May 1, 2025: Google AI Mode pulls local info from Business Profiles. ppc.land
  11. Sterling Sky: hard vs. soft suspension and what happens to listings and reviews. sterlingsky.ca
  12. Local Search Forum: verification video cut off in an elevator. localsearchforum.com
  13. Hickey Media published pricing, October 2026: $1,500 for up to 3 hours; $150 an hour after that, agreed in advance.

Photos on this page are AI-generated illustrations, except the photo of Blake. Hickey Media LLC is not affiliated with, endorsed by or sponsored by Google. Google, Google Business Profile, Google Maps and Google Ads are trademarks of Google LLC. Google alone decides whether a profile is verified, reinstated or removed, and how long that takes. No outcome or timeline is guaranteed. The fee pays for consulting time and materials, not for a result. You are responsible for the accuracy of your business information and documents. This is marketing consulting, not legal advice. The $1,500 fee covers up to 3 hours of advisory time, including research, for one Business Profile, paid in full at signing. No refunds. Added time is $150 per hour, agreed in advance. On-site visits and travel are quoted separately. The calculator is an estimate based on numbers you enter. Illustrations are not Google's screens. Payment terms are confirmed in writing before any paid session.