Suspended, unverified or rejected
Google Business Profile suspended?
One-on-one help with reinstatement and verification, with a starting price on this page and a written quote after the call. Start with a free 15-minute call.
Or call (561) 468-3885. Answered right away by our AI front desk.
Blake Hickey, founder. In marketing since 2006. Every session is one-on-one with Blake.
Illustration, not Google's screen. Google decides every case, and no one can promise an approval.
What just happened
Two kinds of suspension. The fix starts the same way.
First we find what triggered it. Then we fix the setup and give Google one clean appeal or verification.
Your listing still shows, but you can't manage it.
You can't edit it, reply to reviews or post updates until it's fixed.
Your listing comes off Google Maps.
Reviews and photos go with it until Google reinstates it.
Before you click anything
Don't make it worse while you wait.
A lot of the damage happens in the first panicked hour. These come from Google's help pages and from working these cases.
No new profile
Google doesn't allow a second profile for the same business, so don't start over.
One appeal
Google says you can only submit an appeal once, so make it count.
Stop editing
Leave your name, address and category alone while you wait.
Guard your code
Never share your verification code. Google doesn't ask for it, and it doesn't charge to reinstate a profile.
The clock
A few days can turn into weeks.
Google says each review takes up to 5 business days. We've seen it take 7 business days. If you're rejected, the wait starts over.
- Your side
Prep and submit
- Up to 5 business days
Google reviews
- If rejected
Fix and resubmit
- Up to 5 business days
Google reviews again
- Email from Google
Decision
Example path. Yours may be shorter or longer.
How it works
From "what happened?" to a decision.
Free 15-minute call
Tell us what your screen says, and you'll get a straight answer and a quote.
We fix the setup
We get the setup right, clean up the profile and make sure your documents match your business name and address.
You submit, we coach
Our founder is on Zoom with you for the video or the appeal, and for the next round if there is one.
Want the full walkthrough first?
Google Business Profile suspended? How to get it back
Why profiles get suspended, the evidence Google wants, the live video and what not to do, on our blog.
Pricing
A starting price, then a written quote.
Free
In 15 minutes, you'll learn where you stand, whether we can help and what it costs. If we can't help, we'll tell you.
From $1,500
- Time with Blake on Zoom or by phone, including research on your case, quoted in writing after the free call
- A written guide fitted to your business and where you are
- Verification, re-verification, the video and appeals
- One Business Profile
- Paid in full up front by card. No refunds.
- If the case needs more time, $150 an hour, agreed in advance
You're paying for our time and know-how, not for Google's decision. We'll do our best for you, but no one can promise what Google decides. You'll sign a short agreement and pay in full, securely by card through Stripe, before we start. No refunds.
What we won't do
Clear limits, up front.
- We won't promise an approval, because Google makes that call.
- We won't help list an address Google says doesn't qualify.
- We won't create or change your documents.
- We won't take your money if we can't help.
Questions
Straight answers.
Can you guarantee I'll get reinstated?
No. Google makes every decision, and no one can promise the outcome. What we commit to is the time, the process and someone in your corner at each step.
Can't you just do it for me?
Google's video has to be recorded live from a phone through your profile, so you do the recording while we stay on the call with you. If you want us on site, we'll quote it.
Do you need my Google password?
No. You stay logged in and in control while we share screens on Zoom. Google says never to share your verification code, and we won't ask for it.
How many tries do I get?
Once you submit a video, that's your shot until Google reviews it, which can take days. If it comes back "Not successful," you can record again, but the wait starts over. An appeal can only be submitted once per issue, so the first one should be right.
Google is free. Why pay you?
Google doesn't charge to verify or reinstate, and you can do it yourself. People call us when they're already stuck or can't afford a wrong move.
Free 15-minute call
Tell us what your screen says.
Pick a time. We'll tell you where you stand, what to do next, and whether we can help. Until we talk, hold off on appealing, editing or making a new profile.
Can't find a time that works? Email [email protected].
Sources and fine print
- Google Business Profile Help: Verify your business. support.google.com
- Google Business Profile Help: Video verification. support.google.com
- Google: Guidelines for representing your business. support.google.com
- Google Business Profile Help: Fix suspended or disabled profiles. support.google.com
- Google Business Profile Help: Appeal restrictions (one appeal per issue, up to 5 business days). support.google.com
- Google Business Profile Help: Protect your profile (Google doesn't charge to verify or reinstate). support.google.com
- Sterling Sky: hard vs. soft suspension and what happens to listings and reviews. www.sterlingsky.ca
- Hickey Media published pricing, October 2026: from $1,500, quoted after a free call; $150 an hour for extra time, agreed in advance. Hickey Media LLC is not affiliated with, endorsed by or sponsored by Google. Google, Google Business Profile, Google Maps and Google Ads are trademarks of Google LLC. Google alone decides whether a profile is verified, reinstated or removed, and how long that takes. No outcome or timeline is guaranteed. The fee pays for consulting time and materials, not for a result. You are responsible for the accuracy of your business information and documents. This is marketing consulting, not legal advice. Fees start at $1,500 for one Business Profile and are quoted in writing after a free call; they cover advisory time, including research, paid in full at signing. No refunds. Added time is $150 per hour, agreed in advance. On-site visits and travel are quoted separately. Illustrations are not Google's screens. Payment terms are confirmed in writing before any paid session.