Refund Policy

Last updated November 2026

Hickey Media is operated by Hickey Media LLC, a Florida limited liability company. This policy applies to purchases made on hickeymedia.com and to invoices that link to it. If a signed proposal or written agreement covers your project, its terms control where they differ from this page.

Services are non-refundable once work begins

When you pay a deposit, an invoice, a consulting block or a monthly program fee, we reserve time for you and begin work, research and setup right away. Because that time can't be resold, these payments are non-refundable once work has started, including:

• Deposits that reserve your project start date.
• Consulting hours and blocks. Hours are good for 90 days from purchase, so please schedule them in that window. Scheduled sessions can be moved with at least 24 hours' notice. Unused hours expire after 90 days; any credit for them is at our discretion, and because our pricing changes from time to time, unused hours don't lock in a rate.
• Monthly programs, billed at the start of each month. To cancel a month-to-month program, give us 30 days' written notice. Your final month is billed and worked as usual. If you need to stop right away instead, your signed agreement includes an early termination option. Months already started aren't refunded.
• Term plans (6, 12 or 36 months). Ending a term plan early makes the remaining months of the term due, as agreed when you chose the locked-in price.
• Account recovery and Google Business Profile help. You're paying for our time and expertise. Platform decisions belong to Google, Meta and others, so their outcome doesn't create a refund.

Payment starts the work

Before you pay, we can adjust the scope as much as you like. Once a payment is made, we reserve your time and get started, so payments can't be cancelled for a change of mind. Projects under $3,000 are paid in full up front. Projects of $3,000 or more are paid half to start and half at completion.

Timelines and delays

Every timeline we give is an estimate based on the scope and on getting what we need from you on time. Delays caused by things outside our control don't create a right to a refund, including:

• waiting on replies, approvals, content, logins, files or feedback from you or your team;
• work your web team, IT team or other vendors handle, such as installing tracking or updating your website, and any pushback or delays on their side;
• reviews by your attorney, compliance team, board or any other outside party;
• platform reviews, policy changes or outages at Google, Meta, GoHighLevel, hosting providers or other vendors;
• missing or low-quality brand files, such as a logo that has to be recreated or fonts that have to be sourced;
• revisions beyond the two rounds included with each deliverable, and changes you request to the agreed scope.

We'll keep you updated when something is holding the project up. If a project is paused for 30 days because we're waiting on you or a third party, we may close it out and bill for the work done so far. You're always welcome to pick it back up later as a new project at our current pricing.

What's outside our control

Some things depend on other companies, your team or your tools: platform reviews and suspensions (like Google or Meta), tool connections that disconnect, your security settings, licensed music or stock, and software or ad spend you pay for directly. Delays or extra work caused by these don't make a payment refundable. Troubleshooting time, extra revision rounds, recreating brand files, and coaching or training your vendors are outside the original scope and billed at our current hourly rate, and we'll let you know before that work starts. We'll flag the roadblocks we expect before we start. See our Terms for details.

Compliance recommendations

We point out marketing compliance issues based on our experience. Those recommendations aren't legal advice, and compliance depends on you putting them in place. If recommendations aren't implemented, that doesn't make a payment refundable. Please have your own attorney review your marketing.

Results

Marketing results depend on many things outside our control, including your market, budget, offer, competitors and platform algorithms. Payments are for the time, expertise and work described in your proposal, not for a specific number of leads, rankings, sales or approvals.

When we will refund

• Duplicate or mistaken charges are refunded in full.
• If we can't deliver. If we can't deliver the agreed scope for reasons on our side, we'll fix it, credit the unperformed portion toward other work, or refund the unperformed portion.

How to raise a concern

Email [email protected] or call (561) 468-3885 with your name, the email on your order, and what went wrong. We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.

Card disputes and chargebacks

Please contact us before disputing a charge with your bank. Most issues are solved faster that way. If a charge is disputed for work or files that were delivered, we'll share our records with the card issuer, including your proposal or order, this policy, delivery records and our messages, and we may pause work on the account until the dispute is resolved.

Governing law

This policy is governed by Florida law. Any dispute will be handled in the state or federal courts located in Palm Beach County, Florida.

Contact

Hickey Media, Jupiter, Florida
Phone: (561) 468-3885
Email: [email protected]