Does it tell callers it's an AI?
Yes. The greeting says it's an AI assistant at the start of every call, and callers can ask for a person at any time.
Are calls recorded?
That's your choice. Florida requires the consent of everyone on a call to record it, so when recording is on, the greeting says "This call may be recorded for quality and training" before anything is recorded.3
Can a medical or dental office use it?
Yes, with the right platform. Patient calls need a phone platform that signs a HIPAA business associate agreement with your practice, so we only set those up on one that does.4 It doesn't give medical or dental advice. It books, takes messages and transfers.
Can a law firm use it?
Yes, with limits. The Florida Bar's guidance (Ethics Opinion 24-1) says an AI that talks with prospective clients must say it's an AI and not a lawyer, and can't give legal advice. That's how it's set up. Your firm should also review the platform's privacy and data terms, and your counsel has the final word.5 Blake is not a lawyer and doesn't give legal advice.
Will it call people back or make sales calls?
No. It answers incoming calls only. AI-voice calls out to people need their consent under federal rules, so callbacks come from your team.8
What does it cost?
Two options. A basic setup starts at $1,500: two setup calls, then Blake helps program a basic receptionist on a phone app that fits, and you pay the app's subscription directly. Most custom builds run $3,000 to $5,000, depending on how much you want it to do: discovery calls, scripting, programming, real test calls, tuning and sign-off. Either way, the platform, the phone number and per-minute usage are billed to you by the platform, not by us. We go over the platform's pricing with you before you decide.
How does the cost compare with hiring a receptionist?
They do different jobs. In our example, a basic setup comes to about $2,700 in year one with an example $100 monthly app fee, and the U.S. median pay for receptionists was $38,010 a year in May 2025, before taxes and benefits.10 But an AI receptionist only handles calls. It can work alongside your staff, not do everything they do.
How long does setup take?
It depends on how much you want it to do. Some basic setups take about an hour. Some custom builds take a few weeks to a month of back and forth until everyone is happy with it and signs off.
Do I need a call script already?
No, but it helps. If you have a script for your front desk or a list of what you expect them to handle, send it. If not, we have a front desk script template to start from.
Which platform do you use?
The one that fits your business. We can work in the phone platform you already use when it can do the job, or recommend one. The account stays in your name, and you add us as a user.
Can I change it after it's live?
Yes. Changes after launch, like new questions, new hours or new steps, are quoted as tune-ups.
Can you promise it won't miss calls or will book more appointments?
No. We can't guarantee call or booking numbers. We test it with you before it goes live and adjust the script when something isn't working.
